Privacy Policy

Big Moose Hemp
www.bigmoosehemp.com
Last Updated: March 11, 2025

At Big Moose Hemp, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.bigmoosehemp.com), purchase our hemp products, or interact with us. Our operations comply with applicable U.S. laws, including the Agricultural Improvement Act of 2018 (the "2018 Farm Bill"), which governs the production and sale of hemp and hemp-derived products containing less than 0.3% THC. Please read this policy carefully. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with the best possible experience and to operate our hemp business effectively. The types of information we may collect include:

a. Personal Information

• Contact Details: Name, email address, phone number, and shipping/billing address when you place an order or contact us. If you opt-in to receive SMS marketing messages, we collect your phone number and consent details (e.g., via texting ‘YES’ to our number or checking a box on our site).

• Payment Information: Credit card details or other payment data processed through our secure third-party payment processors (we do not store this information directly).

• Account Information: Username, password, and order history if you create an account on our site.

b. Non-Personal Information

• Browsing Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see Section 6).

• Usage Data: Information about how you interact with our site, such as time spent, clicks, and preferences.

c. Voluntary Information

• Feedback, reviews, or inquiries you submit through forms, emails, or customer service interactions.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders for hemp products compliant with the 2018 Farm Bill (i.e., containing less than 0.3% THC).

• Communicate with you about your orders, promotions, or updates (you may opt out of marketing emails). We use your phone number to send SMS marketing messages about our hemp products, provided you have opted in. Each initial message will include ‘Reply STOP to unsubscribe.’

• Improve our website, products, and customer service through analytics and feedback.

• Comply with legal obligations, such as age verification for hemp purchases or tax reporting.

• Protect against fraud, unauthorized transactions, and other security risks.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting (e.g., Wix), or marketing (e.g., Shopify, USPS). These partners are bound by confidentiality agreements.

• Legal Compliance: Authorities if required by law, such as to verify compliance with hemp regulations or respond to a subpoena.

• Business Transfers: If Big Moose Hemp is sold or merged, your information may be transferred as part of the transaction, with notice to you where required.

4. Hemp-Specific Considerations

Under the 2018 Farm Bill, hemp products must contain no more than 0.3% THC. To ensure compliance:

• We may collect age verification data (e.g., date of birth) to confirm you are 21 or older, as required for certain hemp product sales in some states.

• We retain records of transactions and product testing (e.g., Certificates of Analysis) to demonstrate compliance with federal and state hemp laws. This data is kept separate from your personal information unless legally required.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update inaccurate information.

• Deletion: Request removal of your data, subject to legal retention requirements (e.g., hemp transaction records).

• Opt-Out: Unsubscribe from marketing emails via the link in each email or by contacting us. For SMS marketing, reply ‘STOP’ (or similar keywords like UNSUBSCRIBE, CANCEL, END, QUIT) to any message to opt-out. We will send a confirmation message upon unsubscribing, after which you will no longer receive SMS marketing from us.
  To exercise these rights, email us at info@bigmoosehemp.com with "Privacy Request" in the subject line. We will respond within 30 days, or as required by law (e.g., 45 days under CCPA).

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience:

• Essential Cookies: Enable core functions like adding items to your cart.

• Analytics Cookies: Track site performance and user behavior (e.g., Google Analytics).

• Advertising Cookies: Deliver relevant ads about our hemp products.
  You can manage cookie preferences through your browser settings, but disabling essential cookies may affect site functionality.

7. Data Security

We implement reasonable measures to protect your information, such as encryption for payment data and secure servers. We comply with all applicable federal, state, and international laws regarding data protection and hemp product sales. However, no online system is 100% secure, and we cannot guarantee absolute protection against breaches. Please notify us immediately at info@bigmoosehemp.com if you suspect unauthorized access to your account.

8. Third-Party Links

Our site may link to external websites (e.g., hemp industry resources). We are not responsible for their privacy practices. Review their policies before sharing information.

9. Children’s Privacy

Big Moose Hemp products are intended for adults aged 21 and older. We do not knowingly collect data from individuals under 18. If we learn we’ve collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will change, and significant updates will be communicated via email or a website notice.

11. Contact Us

Questions or concerns? Reach out to us:

• Email: info@bigmoosehemp.com

• Mail: Big Moose Hemp, 3340 Peachtree Road, STE 1884, Atlanta, GA 30326

• Phone: (949)461-2499
  For SMS-related inquiries, include ‘SMS Request’ in your email subject line.